When you buy something from us, we hope you love it.
However, should you change your mind (it happens to the best of us) we'll be happy to offer you a refund within 7 days for Europe-bought full-price items. Sale items can be returned by post within 7 days.
Be sure to return your items in their original condition with tag in place. This right of exchange or return is in addition to your legal rights as a consumer which is unaffected.
Returns by Post
Please complete the 'return reason' section on the reverse of your dispatch note, detailing each item, quantity, and why you are sending the item(s) back. Place this form in your parcel, along with your items. We recommend that you send your package using a secure or traceable method - such as DHL or UPS and that you keep your proof of postage
Processing Your Refund
We will email you to let you know when your refund has been processed. Most returns will process in approximately 2-3 weeks although, on occasion, some returns may take up to 28 days to be processed. Your refund will be credited back to your original method of payment within approximately two days of being processed.
Swimwear and intimate apparel must be returned unworn and with the original packaging and tags in place.
Shoes must be tried on a carpeted surface until you are certain you are keeping them.
When items are returned to our warehouse, you will receive a refund to your PayPal account.